Privacy Policy
Effective Date: 1 Aug, 2025
Welcome to ToWish.in! Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://towish.in
1) Information We Collect
a) Personal Information
Name, billing/shipping address, email, phone number, order details, and limited payment information (processed securely by our payment partners).
b) Device & Technical Information
IP address, browser type/version, time zone, device identifiers, cookie IDs, and pages you view.
c) Order & Transaction Information
Products purchased, order amount, payment method (tokenized by gateways), delivery details, and support history.
d) Usage Information
Pages visited, time spent, referring/exit pages, on-site interactions (e.g., cart events), and campaign/UTM data.
We do not intentionally collect sensitive personal data unless required for delivery, compliance, fraud prevention, or customer support.
2) How We Use Your Information
We use your information to:
Process and fulfill orders (including payments, shipping, and returns).
Communicate with you about orders, updates, and support.
Prevent, detect, and investigate fraud, abuse, or security incidents.
Improve our Site and products (analytics, A/B testing, debugging).
Send promotional emails/WhatsApp only with your consent (you can opt out anytime).
3) Sharing Your Information
We share information with trusted service providers to operate our store, for example:
E-commerce platform & hosting (storefront, checkout, web hosting/CDN).
Payment gateways (e.g., Razorpay, gpay, phonepay and many more) for secure payment processing.
Logistics partners (e.g., Delhivery, Blue Dart, Ekart, others) for shipping.
We do not sell or rent your personal data. We may disclose data if required by law, to enforce our terms, or to protect rights, safety, and security.
4) Cookies & Similar Technologies
We use cookies and similar technologies to:
Keep you logged in and remember cart items.
Understand browsing behavior and improve the Site.
Measure campaign effectiveness.
You can control cookies via your browser settings; disabling some cookies may affect core site features (login, cart, checkout).
5) Data Retention
We retain order and account information for as long as necessary to serve you and comply with legal, tax, and accounting requirements. You may request deletion (see Your Rights), subject to our legal obligations.
6) Your Rights
Subject to applicable law, you may:
Access the personal data we hold about you.
Correct/Update inaccurate data.
Request Deletion of your data (where legally permitted).
Withdraw consent for marketing at any time (unsubscribe link or contacting support).
Request a copy/portability of certain data.
To exercise these rights, contact us at towishhelp@gmail.com. We may need to verify your identity before acting on your request.
7) Security
We use administrative, technical, and organizational safeguards to protect your data (encryption in transit, limited access, secure payment processing by gateways). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Children’s Privacy
Our Site is not directed to children under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to delete it.
9) International Transfers
Our service providers may process data in locations outside your state or country. Where applicable, we implement protections consistent with legal requirements for cross-border transfers.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
11) Contact Us
If you have questions, requests, or complaints about privacy, contact:
ToWish.in - Privacy Team
Email: towishhelp@gmail.com
WhatsApp (Support): 8178586517
Hours: Monday–Friday, 9:00–17:00 (IST)