Return & Refund Policy
Last updated: 1st October 2025 (IST)
Our Promise
We want you to love your purchase. If something isn’t right, we’ll help you return it quickly and fairly.
Return Window & Eligibility
Return window: within 7 days of delivery.
Condition: item must be unused, undamaged, and in its original packaging with all accessories/tags.
Proof required: order ID and delivery confirmation may be requested.
Note: Return shipping costs are borne by the customer unless the product is defective, damaged in transit, or incorrect.
Non-Returnable Items (for safety/hygiene or by nature)
Used, washed, or damaged items.
Items without original packaging or missing parts.
Customized/engraved products (unless defective on arrival).
Free gifts or promotional items (unless defective).
How to Start a Return
Email towishhelp@gmail.com (or WhatsApp 8178586517) within 7 days of delivery.
Include: Order ID, clear reason, and photos/video if damaged/incorrect.
We’ll confirm eligibility, share the return address or arrange a pickup (where available), and provide packing instructions.
Please pack the product securely to avoid damage in transit. Items damaged due to inadequate packing may be ineligible for refund.
Who Pays for Return Shipping?
Customer pays: Change of mind, ordered wrong item/size, no defect.
ToWish.in pays: Defective, damaged in transit, or incorrect item received (we’ll arrange pickup or reimburse standard return shipping).
Inspection & Refund Timeline
After the returned item reaches us, we perform a quality check (QC) within 1–2 business days.
If approved, refunds are processed within 3–5 business days to your original payment method.
You’ll receive a confirmation once the refund is initiated. Bank processing times can vary.
Exchanges
Prefer an exchange instead of a refund? Tell us in your return request. Exchanges depend on stock availability and the condition of the returned item. Exchange shipping costs are borne by the customer.
Order Cancellations
You can cancel before dispatch (once dispatched, please place a return request after delivery). See our Terms & Conditions for details.
Partial COD Payment Policy
How it Works For Cash on Delivery (COD) orders, a partial advance payment is required to confirm your order. The remaining balance is paid in cash at the time of delivery.
Non-Refundable Policy Please note that this partial payment is non-refundable if:
The delivery is rejected at the doorstep for any reason.
The customer avoids delivery attempts (e.g., unreachable via phone or incorrect address provided).
The order is cancelled after it has already been dispatched.
Why this policy? This amount covers the logistics, shipping, and handling costs we incur when a package is sent out and returned to our warehouse.
Damaged/Incorrect Items - What to Do
If your parcel looks tampered or damaged, note it to the delivery agent if possible.
Share unboxing photos/video and images of the damage/issue to towishhelp@gmail.com within 48 hours of delivery.
We’ll prioritize a replacement or refund at no extra cost to you.
FAQs
Q. How do I track my return?
We’ll share pickup/return details by email/WhatsApp. Keep your courier receipt until the refund is completed.
Q. How long does the full process take?
Typically 7–10 business days end-to-end (initiation → pickup/shipping back → QC → refund initiation). Refund initiation itself is 3–5 business days after we receive the returned product.
Q. I received a gift. Can I return it?
Yes - please provide the order ID (ask the purchaser if needed). Refunds are issued to the original payment method.
Need Help?
Email: towishhelp@gmail.com
WhatsApp: 8178586517
Hours: Monday–Friday, 9:00–17:00 (IST)