Return & Refund Policy

Return & Refund Policy

Last Updated: 01 January 2026 (IST)

Our Promise

We strive to deliver high-quality products and ensure they reach you in perfect condition. Please read this policy carefully before placing an order.

Return Eligibility

Returns are accepted only for products that are damaged, defective, or incorrect upon delivery.

To qualify for a return:

The issue must be reported within 48 hours of delivery.
The product must be unused and in its original packaging.
Clear photos and/or an unboxing video may be requested as proof.
Order ID must be provided.

Important

Any damage, defect, or incorrect product claim reported after 48 hours of delivery will not be considered eligible for return or refund.

If a customer still wishes to return the product after this period, the return may be accepted solely at our discretion, and courier charges of ₹1,000 or the actual courier cost (whichever is applicable) will be deducted/applicable. A courier bill can be shared upon request.

Non-Returnable Cases

Returns, refunds, or free replacements will not be accepted for:

Change of mind.
"I don't like the product."
Ordered by mistake.
Product does not match personal expectations.
Minor variations in color, texture, grain, finish, or handmade characteristics.
Used, damaged, washed, or altered products.
Products without original packaging or missing parts.
Customized or personalized products.
Free gifts or promotional items.

Replacement Policy

Replacement requests are accepted only for:

Damaged products.
Defective products.
Incorrect products received.

If a customer requests a replacement for any other reason, replacement may be provided at our discretion, and all courier charges for pickup and reshipping will be borne by the customer.

How to Report Damage or Incorrect Product

Email us within 48 hours of delivery at:

towishhelp@gmail.com

Please include:

Order ID
Description of the issueClear photographs
Unboxing video (recommended)
Failure to provide sufficient evidence may result in rejection of the claim.

Inspection & Refund Process

  1. Once the returned product reaches us, it undergoes a quality inspection within 1–2 business days.

  2. If approved, the refund will be initiated within 3–5 business days.

  3. Refunds are processed to the original payment method used during purchase.

  4. Bank processing timelines may vary.

Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may contact us regarding return eligibility after delivery as per this policy.

Partial COD Payment Policy

How It Works

For Cash on Delivery (COD) orders, a partial advance payment is required to confirm the order. The remaining amount is payable upon delivery.

Non-Refundable Advance

The advance payment is non-refundable if:

The customer rejects the order at delivery.
Delivery attempts fail due to customer unavailability.
Incorrect delivery details are provided.
The order is cancelled after dispatch.

This amount covers logistics, shipping, and handling costs incurred by us.

Frequently Asked Questions

How long does the return and refund process take?

Typically 7–10 business days from return initiation to refund processing, depending on courier transit times and bank processing.

Can I return a gift order?

Returns are only accepted if the product is damaged, defective, or incorrect and reported within 48 hours of delivery.

Customer Support

Email: towishhelp@gmail.com

Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (IST)