Refund policy
We’re here to help❤️
Questions about an order, returns, gifting advice, or wholesale? Reach us through any channel below and we’ll get back within 4–5 hours (usually much faster).
Quick Contacts
Email (Support): Support@towish.in
WhatsApp (Support): 8178586517
Business Hours: Mon–Sat, 9:00–18:00 (IST)
Response Time: Typically within 4–5 hours
Friendly, fast support and 100% Refundable & Returnable products
How we can help
1) Orders & Shipping
Order status, tracking, delivery updates
Changing address or adding a gift message
2) Returns & Refunds (Hassle-free)
All eligible products are 100% Refundable & Returnable.
To start a return:
1.Share your order ID and reason on Support@towish.in or WhatsApp 8178586517.
2. We’ll confirm pickup/return instructions.
3. Refund is processed to your original payment method after quality check.
3) Product Care & Warranty
Care tips (e.g., oiling wooden boards, cleaning guidance)
Replacement support for transit damage (share unboxing photos/video)
4) Bulk, Corporate & Wholesale
Custom logos/branding on products, gifting kits, and bulk pricing.
Write to Support@towish.in with subject: “Wholesale / Corporate”.
5) Press & Partnerships
Media requests, collaborations, influencer partnerships.
Email Support@towish.in with subject: “Press / Partnership”.
Contact Form (recommended)
Share a few details and we’ll reply fast:
Name
Email / WhatsApp number
Order ID (if applicable)
Topic: Orders | Returns/Refunds | Product Info | Wholesale | Other
Message : Tip: For returns or damaged items, attach a clear photo/video to speed things up.
FAQs (common quick answers)
Is the chopping board food-safe? Yes—finished with food-grade oil/wax.
Refundable/returnable? Yes—100% Refundable & Returnable as per policy above.
Care for wooden boards? Hand-wash only, wipe dry, stand to air-dry; oil monthly.
Support hours? Mon–Sat, 9:00–18:00 (IST). Messages outside hours are queued.
Accessibility
If you face any difficulty using our site or products, let us know at Support@towish.in with the subject “Accessibility”. We’ll prioritize your request.
Data & Privacy
We use your details strictly to support your request.
To delete or export your data, email Support@towish.in with subject “Data Request”.
Prefer WhatsApp?
Ping 8178586517 with your name and order ID - we’ll pick it up from there.